Client support

For existing KDTS clients. Support hours are 8:30 a.m. to 5:00 p.m. Pacific, Monday to Friday, excluding BC statutory holidays.

Get help

Email support@kdts.caThe best way to reach the whole team. Include your name, your firm and what you're seeing.
Call 604‑285‑0117During business hours. After hours, leave a message and the on-call technician will call you back. After-hours work is billed at the after-hours rate unless your agreement includes it.
Think an account or computer has been compromised?Call us. Don't wait on email, and don't turn the computer off.

Remote support

Install the KDTS support agent

For Windows. Install it only when a KDTS technician asks you to. It lets us connect to your computer to help, including when you're away from your desk.

Download for Windows

We will never call you out of the blue and ask you to install remote-access software. If someone claiming to be from KDTS, Microsoft or your bank does, hang up and email support@kdts.ca.